Building a business case takes research
The business case for training your maintenance technicians and maintenance engineers may seem obvious to you. You deal with the results of your staff’s lack of training every day. And, you probably have a general notion of how much money you’re spending or losing by the lack of knowledge or skill on your staff. But, you also know that your management needs more than “feelings” to justify a new or bigger expenditures for something like training. Building a business case for your maintenance training program isn’t difficult, but you’ll need to spend some time understanding the issues.
You might find it tough to come up with the tangible, quantifiable savings from having a well-trained staff. That’s why it’s important to “think ahead” to a point in the not-so-distant future when your staff is trained and how you might then be able to quantify the benefits.
Life Cycle Engineering site’s a good place to start
If this seems like gazing into a crystal ball, don’t worry. It’s more scientific than that. For an excellent introduction to this kind of “thinking ahead” when building a business case for training, check out this post How do I budget for training AND justify it? on the Life Cycle Engineering site.
The post appears to be an excerpt from Rita Mehegan Smith’s book Strategic Learning Alignment: Make Training a Valuable Business Partner from the ASTD (now ATD) Press.